Shipping Information

At Eau Éternelle, we take pride in delivering our handcrafted masterpieces to nail enthusiasts across New Zealand and Australia. Our shipping details are as follows:

New Zealand: Standard delivery takes 3-5 business days at NZD 5, while rural delivery is NZD 10. Enjoy complimentary shipping on all orders over 79 NZD.

Australia: Standard delivery takes 3-10 business days. Free shipping to Australia coming soon, stay tuned!

Once your custom Eau Éternelle creation is perfected, it will be promptly dispatched, and you will receive a tracking number via email. Shipping fees and estimated delivery times will be displayed at checkout. If you encounter any issues with tracking, please [contact us]—we’re here to help.

While we currently ship exclusively to New Zealand and Australia, we look forward to expanding our reach worldwide soon.

Creating Your Eau Éternelle Elegance

Please allow 2-5 business days for our artisans to bring your custom creation to life. At Eau Éternelle, each nail set is meticulously handcrafted, ensuring a perfect fit made just for you. Our commitment to sustainability means every piece is crafted on demand, minimizing waste and embracing eco-conscious beauty. 

Missing Package Assistance

We know how disappointing it can be when a much-anticipated order doesn’t arrive as expected. Although delivery issues are beyond our direct control, our dedicated customer support team is here to help. We will work alongside the carrier to investigate the situation and do everything we can to support you. Your experience matters to us, and we’re committed to finding a solution.